A ready-made business plan for a hotel: features of opening a mini-hotel or hotel. Hotel: concept, types and their characteristics Hotel maintenance

The use of copper for the manufacture of dishes is strictly prohibited due to the high toxicity of some of its compounds.

In addition to metal dishes, ceramic, porcelain, earthenware and plastic dishes are used.

Dishes with chipped edges and cracks are not allowed to be used.

The main requirements for the culinary processing of food products are: maximum preservation of their nutritional value, elimination of contamination and complete neutralization.

All the variety of technological processes for the manufacture of dishes and culinary products at catering establishments can be divided into two stages - mechanical culinary and thermal processing. The purpose of mechanical processing is to obtain semi-finished products used for cooking dishes and culinary products. This processing of raw materials involves defrosting food, removing various contaminants, inedible parts, washing, dividing food into parts that differ in nutritional value, giving them the appropriate shape and size.

Mechanical culinary processing of food products significantly affects the quality of finished culinary products. Therefore, it should be carried out in such a way as to preserve the nutritional value of products as much as possible, ensure the good quality of culinary products, and prevent microbial contamination of semi-finished products.

After mechanical culinary processing, a significant number of various microorganisms still remain in the products, including pathogens of infectious diseases, food poisoning, as well as eggs of worms. The death of microorganisms begins after 50-60 C and above. However, food (especially inside) takes a long time to warm up to this temperature. Therefore, in some cases, not all microbes (especially thermophilic forms and spores) die when the product reaches culinary readiness. And since cold dishes and snacks are naturally not warmed up before use, the likelihood of pathogens getting on them increases. Therefore, it is recommended to cook these products immediately before use or store them at low temperatures, but also not for long. Unsold ready-made food is cooled and stored at a temperature not exceeding 6 C for no more than 12 hours.

Sanitary and Hygienic Requirements for Enterprises in the Hotel Industry on the Example of the Hermitage Hotel

Characteristics of the Hermitage Hotel

The Hermitage Hotel in Yekaterinburg is an example of a truly healing suburban establishment, where you can get away from all the negatives of city life as much as possible, admiring the view of the beautiful forest Shartash lake from the windows. Even the street on which the Hermitage is located is called Otdykha Street, which means that the place is really like that.

The hotel was opened in 1999.

The Hermitage Hotel has 24 rooms on three floors, the comfort, decoration and service in which correspond to the 3 * category. The hotel is located in the city of Yekaterinburg, in the Kirov region, on the shore of Lake Shartash. Its pride is its own park, covering an area of ​​18 hectares: weddings and other equally significant celebrations are very popular in this place. Nearby attractions include the Puppet Theater and All Saints Temple.

The hotel has rooms overlooking the lake or the famous hotel park. By category, the rooms are divided into "1st category", "Studio", "Business suite" and "Suite". Each room must have a telephone, TV, refrigerator, mini-bar, air conditioner, hairdryer, bathrobe and slippers. The rooms are of a higher category, in addition, there are transformable beds, dressers, desks and showers with hydromassage. Some rooms have balconies.

Additional services:

The hotel, in view of its advantageous location, offers a huge list of additional services. The Hermitage has its own water supply system, the source of which is an artesian well.

The hotel has an excellent, well-equipped 50-seat conference room with multimedia equipment, screen and overhead projector. The hotel offers a restaurant with 35 seats. Selected dishes of European and traditional Ural cuisine are prepared here, and such celebrations as weddings and anniversaries are often held. There is a bar, a Finnish sauna, a massage parlor.

The highlight of the Hermitage Hotel is a house with a fireplace in a forested area. It is rented to both hotel guests and residents of the city. There is a barbecue near the house, and you can comfortably spend an evening with friends or with a loved one. The entire territory of the hotel, including the park, is guarded around the clock.

Maintenance of linen facilities at the Hermitage Hotel

in the hotel "Hermitage" they make a change of linen:

· Bed linen once every 3 days;

· When settling in foreigners - every day;

· Change of towels - daily.

Since the hotel has only 24 rooms, there are only two rooms for storing linen in the hotel.

These rooms contain clean and dirty linen. The premises are faced with glazed tiles. In the room for storing clean linen there is a wardrobe and a rack, the shelves of which are covered with oilcloth, and in the room where dirty linen is stored - floor racks painted with light-colored oil paint, a sink with cold and hot water supply.

In addition, there is a laundry and dry cleaning service, which are located in a single functional block. The performance of the technological equipment corresponds to the capacity of the hotel - 24 rooms, and its placement provides free access to them. For the transportation of linen, trolleys are used, made of a material that can be easily treated with disinfectants; they are marked or differ in shape and color. Only those detergents that have hygiene certificates are used in the laundry.

Maintenance of premises in the Hermitage Hotel

During the construction and decoration of the premises of the Hermitage Hotel, we used environmentally friendly and safe materials that have passed hygienic certification and have a certificate of conformity.

All hotel premises are protected from ionizing and high-frequency radiation, including from internal sources (medical, kitchen, technical equipment, etc.).

All hotel rooms are carefully cleaned by a special staff of maids and cleaning ladies.

When cleaning hotel premises, cleaning devices, cleaning equipment and cleaning materials are used.

They carry out such interrelated types of room cleaning as daily routine, intermediate (if necessary) and general.

Rooms are cleaned daily in the following sequence:

· Ventilate the premises for 20-30 minutes in winter through a transom, a window, in summer through open windows;

In the world hotel fund, there are two main groups of hotels: for permanent residence and for temporary residence. In turn, they are subdivided into: 1) transit hotels serving any contingent in the conditions of a short stopover; 2) business hotels serving persons on business trips and business trips; 3) hotels for recreation (tourist, resort, etc.). For all these hotels, general mandatory requirements have been developed for the period of temporary residence of customers, the availability of conditions for accommodation, meals, consumer services, as well as specific requirements due to the need to satisfy customers, taking into account their requests.

Depending on the purpose of the hotels, the characteristics of the categories of tourists served and some other factors, there are such types of hotels as a motel, a camping, a rotel, a flotel, a boat, a tourist base, a tourist shelter.

Consider the following types of hotels in more detail:

Aquatel is a stationary ship taken out of service as a means of transport and used as a hotel.

An apart-hotel is a hotel consisting of apartments, the price of which does not depend on the number of guests staying in it. Designed for self-service, including self-catering by guests of food, therefore, kitchens with the necessary equipment are required in the rooms. In Europe, a kind of apart-hotel has developed - "anonymous boarding house" - a form that allows apartment owners to conclude an agreement with an agency for the delivery of their living space - one of the apartments of an ordinary residential building. A small private house can also be offered as an "anonymous boarding house"; sometimes the owner of the house rents out several rooms, while the rest are occupied by his family.

The tourist base is a tourist complex located on a route with active modes of movement, which includes premises for active recreation of tourists. Usually accepts tourists who hike with active modes of movement: mountain, water, ski, hiking. As a rule, tourist centers are located in picturesque places, in gorges, at the edge of a forest, etc.

Business hotel is a specialized hotel for serving businessmen. The first business hotel was opened in 1908 in Buffalo (USA) by Ellsworth M. Statler under the name "BUFFALO STATLER" and provided businessmen with the maximum amenities for that time: the presence of individual door locks, plumbing, toilet rooms, switches at the doors, bathrooms in each room, free morning newspaper. The fastest growing business hotels began to develop in the 1920s. It was at this time that the world's largest hotel "STEFENS" was built (1927), later renamed into "CONROD HILTON" and marked the beginning of the Conrod Hilton empire in the hotel business.

Botel - a small hotel on the water, which can be used as a suitably equipped boat.

A bungalow is a small structure made of lightweight materials used to accommodate tourists. Widespread in international youth tourism centers.

The most primitive accommodation facilities in the world are the so-called guest houses, where the only service is provided - accommodation.

Congress Hotel is a hotel specializing in receiving and serving guests of congresses and exhibitions.

Resort hotel - a hotel specializing in receiving and servicing tourists who have arrived at a given place for the purpose of rest and recreation. Its concept includes the provision of accommodations and additional amenities to cater for individuals, families and group travelers arriving on Sundays and vacations. In recent years, many resort hotels have begun to turn their attention to congress and business tourism, which are the second and third largest market segments, in order to even out occupancy during the off-season.

The resort hotel is a city hotel with a special material base for guests' recreation: recreational centers with exercise equipment, swimming pools, as well as direct links with tennis and swimming sports clubs.

The resort hotel congressnaya is a hospitality company that considers its main clients to be companies whose participants combine participation in congresses with recreation. In addition to meeting rooms and specialized equipment, it may have its own golf courses, ski slopes, etc., as well as a dedicated leisure service.

Dacha is the second recreational dwelling owned by a private person and used by him for recreation. The first dachas in Russia appeared at the end of the 19th century, they were concentrated along the railways - the main transport artery used by summer residents on pendulum trips from the city to the dacha and back. The cottage is mainly used in summer and is family oriented.

Inn courtyard - the oldest enterprises in the hospitality industry. Known since the 1st century. BC NS. (The Roman Empire). They were located along the main roads to serve traveling officials and merchants, and then pilgrims. Basic services: accommodation and meals.

An ecological village is a socially organized territory that provides recreation in a natural environment using traditional means of accommodation (hut) and food in Russia. In Russia, it is planned to create an ecological village under the auspices of the WTO in the Galichesky district of the Kostroma region.

The ecological village provides natural behavior of tourists, observation of domestic animals, and other elements of the agro-recreation complex.

Camping - a camp for auto, motorcycle, bicycle tourists, usually located in the countryside, sometimes not far from the motel. Camping tourists are provided with places to stay, often in tents or summer cottages, equipped with kitchens for individual cooking and some basic amenities.

Motel is a hotel located near the road. A roadside hotel, in which, in addition to comfortable rooms, car tourists are provided with parking places for cars with appropriate service. A motel is a self-catering accommodation facility adapted for family accommodation and family service, without having to pay for the full range of services that hotels offer. Thus, motels offer a limited set of services at lower prices than hotels.

The first motels appeared in the United States in the 50s. XX century, when Kem-mono Wilson built one of the first hotels for motorists - the HOLIDAY INN. In the early 90s. the share of US motel accommodations was 38%.

A hotel is a traditional type of hotel business, usually located in a large city or significant recreational area, with a large staff of staff, providing a wide range of additional services and a high level of comfort. The largest hotel in the world - "Ambassador City Jomtien" is located in Pattaya, Thailand. It has 5,100 rooms.

The boarding house is an accommodation company that has become widespread in world practice. Accommodation in a guesthouse is much cheaper than in conventional hotels. It does not fall under the category of stardom, since it is not obliged to comply with the standards, it is a free company. A traditional boarding house has a small number of rooms and can usually accommodate up to 10-20 people. Most often it belongs to the same family that serves the guests. Only homemade breakfast is included in the price. The guesthouse is characterized by an atmosphere of cordiality and warmth, which, along with low prices, attracts customers.

Rotel is a mobile hotel, which is a carriage with single or double rooms - sleeping compartments, which also have changing rooms, a shared kitchen and a shared toilet.

Fotel is a floating hotel, a large hotel on the water, a specially equipped vessel. It is sometimes referred to as a "water resort". In addition to comfortable rooms, tourists are provided with a wide range of outdoor activities: swimming pools, a gym, video libraries, water skiing, diving equipment, etc. Such hotels are also equipped with halls for congresses and concerts, libraries, premises for temporary offices and facilities operational communication. Hotels on the water - chartered comfortable ships - have recently been frequently used to organize specialized travel and cruises such as business tours, convention tours, training tours, etc.

Hotels are distinguished according to the following criteria:

Room fund capacity

• Small (up to 150 numbers),
• medium (from 150 to 299 numbers),
• large (from 300 to 600 numbers),
• mega-hotels (more than 600 rooms).

The minimum occupancy for hotels depends on national, regional conditions and applicable standards and is usually 7-10 rooms. (Russia - 10 numbers, Italy - 7 numbers.)

Functional purpose

1) target hotels which include:

• business hotels - hotels for tourists whose main purpose of travel is professional activity (business, commerce, meetings, conferences, exchange of experience, training, professional exhibitions, product presentations). This category includes business hotels, congress hotels, congress centers, departmental hotels.
• hotels for rest - hotels for tourists, the main purpose of the trip is rest and treatment. This category includes: resort hotels, boarding houses and rest houses, tourist and sports hotels, casino hotels.

casino hotels

These hotels are most often located in the same building as the casino. The main source of profit is the casino, and the hotel is an additional service to attract regular customer-players. The hotels offer their guests a restaurant with a Swedish line: a buffet, a small cocktail bar and games rooms.

boutique hotels

Boutique hotels are often located in historic buildings and have a small number of rooms. The main clientele of such hotels are wealthy people who need an intimate atmosphere. A minimum of public areas, high-class rooms, exclusive interiors, small elite restaurants and personalized service - this is what distinguishes boutique hotels from other hotels.

hotelsSPA

Hotels offering their guests a huge selection of different wellness programs and activities. Diets, nutritional regimen, medical supervision and treatment, specially designed exercise programs, massage and therapy, and cognitive training programs. Many resort hotels offer SPA programs, but not all of them can be called SPA hotels. The SPA hotel has strict supervision over the guests and the implementation of the prescribed programs. SPA-hotel guarantees its guests after staying in it this or that result.

2) transit hotels, providing services to tourists during a short stopover. Such hotel enterprises are located on airways (hotels at airports), on highways (motels), on railways (at the station), on waterways (hotels near ports).

motels

Simple modular one-story or two-story structures located in the suburbs, along highways. These are small or medium-sized enterprises (up to 400 seats). Additional services include a TV set and vending machines with soft drinks. Average quality of service is typical with a small number of staff. Compared to hotels, a limited range of services are offered at lower prices. Clients are different categories of tourists with an emphasis on educational auto tourism.

3) hotels for permanent residence

Comfort level

• Luxury hotels

Luxury hotels are located in the largest capitals of the world in the city center, most often in historically significant buildings that are architectural monuments. In this case, the number of rooms in the hotel dictates the conditions of the available space. There are from 75 to 500 of them. In fact, it is an independent and autonomous city in the city, providing a full range of services. This segment is distinguished by expensive interiors created using natural and expensive materials, with the participation of renowned designers. The hotels offer a wide range of room categories, from the standard business suite with a bedroom and state-of-the-art work area, to the presidential suite with expansive room spaces, terraces, jacuzzi, sauna, library, meeting rooms and personal staff. The level of service and prices in such hotels is the highest among accommodation facilities.

• Full service hotels 5 *****

Hotels with a pronounced commercial focus of activity are focused on individual business travelers. They are located in the center of large cities in close proximity to the largest business centers. The infrastructure of such hotels includes restaurants, bars, conference rooms, meeting rooms, a fitness center and a swimming pool, a shop with basic necessities and souvenirs. The services are varied and traditionally include: 24-hour restaurant room service, business center, concierge and valet service, shoe shine and daily newspapers, airport shuttle, coffee maker and trouser press in every room, urgent dry cleaning and laundry, and services taxi and car rental. Wireless Internet is offered in all public areas and Internet access from every room. This category also includes congress hotels. Congress hotels are characterized by a large total area of ​​conference and seminar facilities. Unlike other hotels of this type, the conference space ratio is calculated from 2.87 to 3 square meters. m for one guest room. There are also large dance halls and a set of small meeting rooms. Some hotels provide auditoriums and cinemas. In hotels of this category, the prevailing room is with two double beds. Congress hotels have a well-developed infrastructure, offer a variety of bars and restaurants, and strive to maintain an individual and personalized level of service.

• Full service hotels 4 ****

Unlike the five-star segment, this segment is characterized by a reduced range of services. 4 **** hotels are in demand by business tourists who do not need the full range of services provided in full-service five-star hotels. This segment is also popular with travelers and tourists looking for more comfortable hotels than just four-star hotels.

• Abbreviated full service hotels. Four-star hotels with catering establishments.

Four-star catering hotels are the most common type of accommodation in the world. They offer their guests small lobbies and rather limited dining options. Business services, namely fax and photocopy at the Reception and Accommodation Service. As a result of these savings in hotel upkeep, the administration may be able to reduce room rates.

• Reduced service hotels.

Reduced-service hotels can be divided into three subgroups: four-star reduced-service hotels, economical three-star hotels with breakfast (they may not have restaurants at all), and budget hotels. Budget hotels differ from economical three-star hotels in smaller room size and reduced range of additional services, which are usual for economical ones. The attention of the owners of such hotels is focused on the accommodation of tourists, and not on their food. This approach allows you to reduce the cost of a room by 30% compared to full-service hotels.

Location

• city ​​center

Hotels located in the city center are mainly focused on the business traveler and corporate events. Depending on the number of restaurants near the hotel, it may offer a very limited range of food outlets. The level of service and the variety of additional services in such hotels are dictated by the environment - office, exhibition and business centers and their level. The main requirement for a hotel located in the city center is its own parking or underground garage. If they are absent, the places are rented in underground garages located in the immediate vicinity.

• suburb

Suburban hotels are often located near office centers, industrial and industrial areas remote from the city center. All the infrastructure that is available in the city center becomes available thanks to the emergence of such a hotel. The architecture of such hotels always wins in comparison with hotels in the city center due to the lower construction costs and the availability of more opportunities for efficient planning.

• highway, highways

The main clientele of hotels located next to a highway or a major thoroughfare is business or leisure travelers. Accessibility, convenient access, visibility from the highway - all this is necessary for the normal functioning of such hotels. The infrastructure in such hotels is not rich. Usually a restaurant is offered in the hotel or next to it, there are practically no meeting rooms, there is a small pool and a playground for active games. Some hotels include hot drinks, route maps and atlases in the room rate. The occupancy rate of such a hotel can be influenced by several factors - the cost of fuel, new technologies in the automotive industry, the introduction of a new high-speed route in this direction.

• an airport

Located in the immediate vicinity of the airport or on its territory, these hotels are aimed at business travelers, small conferences or business meetings. They also host a category of airline related guests. For example, crews and passengers from delayed flights. Agreements with airlines are a kind of guarantee of hotel loading. But the rates at which rooms are sold for visitors of this category are not high (for pre-reserved "blocks"). The higher the percentage of occupancy of the hotel with such guests, the lower the average price per room per night. Typically, these hotels offer a free scheduled shuttle service to and from the airport.

• business and exhibition centers

Hotels located near business centers calculate their occupancy based on the events held in the centers. They offer a selection of bars and restaurants, additional meeting and conference rooms, and recreational facilities.

• resorts

Resort hotels attract tourists who have come to rest, participants in corporate trips and parties. They offer several restaurants and bars, recreational facilities, shops. These hotels have traditionally established such a service as booking excursions on a resort or historical theme.

• hotels in multifunctional complexes

Accommodation of hotels as part of multifunctional complexes (offices, shopping, exhibition and entertainment centers) is beneficial for the entire project and allows diversifying the risks associated with the construction and operation of the facility. The type of hotel, its configuration and a range of additional services depend not only on the external environment, but also on the unified concept of the complex.

Duration of work

• working all year round;
• working two seasons;
• one-season.

duration of stay

• for long-term stay of clients;
• for short stays of clients.

Price level

• budget,
• economical,
• medium,
• first class,
• fashionable.

Property type

• state,
• municipal,
• joint-stock,
• departmental,
• public associations,
• private enterprises,
• joint ventures, etc.

Providing food

• hotels providing full board(accommodation + three meals a day).
• hotels offering accommodation and only breakfast.

Previously, the word "businessman" made the average person imagine a respectable man in a suit driving an expensive car. However, today one sixth of the country's population is engaged in business. Some trade on the market, while others are engaged in large and risky investments. (See How to make money on). This article will focus on the opening of a mini-hotel or hotel, below is an example of a business plan for a hotel for 24 rooms (44 places to stay).

Building for a hotel or hotel

Hospitality: how to open a mini hotel, hotel

Today the hotel business is quite stable and profitable. You can start earning income from the hotel business in any region of the country. It is the safest type of business. An investment in a (mini) hotel or hotel will become a guarantee of permanent income, but only if a knowledgeable person is involved in the hotel.

The creation of a hotel should begin with the selection of premises. It is best to build or buy a suitable building, because renting it for a long time is far from the best idea. (Business ideas for a small town, see). The building on several floors is perfect for creating a small mini-hotel. A well-designed hotel business plan is needed for many purposes:

1. It is used as a ready-made presentation for investors.
2. It is constantly used for internal use as the main management tool.
3. It is needed to determine all costs, risks, "pitfalls". Roughly helps to calculate the future income of the business and its prospects.

Description of the business plan for a three-star hotel with 24 rooms

Purpose of the project: open a 3-star hotel with 44 beds (24 rooms)

Objective of the project: service and accommodation for a comfortable stay of guests of the city, tourists.

Demand: In Russia, the demand for hotel services is constantly growing. There are many reasons for this: the jump in the tourism business in Russia, the increased influx of foreign tourists, the opening of large enterprises jointly with other countries, the holding of exhibitions and seminars throughout the Russian Federation.

Taking into account the deterioration of the quality of the environment, hotels located in clean, untouched corners of nature, far from civilization, are becoming more in demand.

Marketing campaign: To ensure a sufficient number of clients, the hotel will be advertised using printed publications (newspapers, magazines), leaflets with advertising information about the new hotel, and the Internet. Also, agreements will be concluded with several travel agencies to advertise our hotel to tourists.

Hotel production plan

The area of ​​the hotel is 1200 square meters. Includes 24 rooms for accommodation, of which:

• Deluxe rooms - 4 pcs.
• 2-seater - 16 pcs.
• 1-seater - 4 pcs.

The hotel also has entertainment facilities:

• A cafe;
• Restroom;
• Billiards.

The financial side of the hotel business plan

The duration of the calculation period is 2 years (time of construction of the building) plus the time of subsequent operation.

A) The total amount of investments - 18-24 million rubles:

• building construction - 800 thousand - 1.2 million rubles.
• arrangement of the territory, construction of a parking lot - 3 million rubles.
• design and pre-design work - 11.4 - 14 million rubles.
• purchase and installation of equipment - 2.8 - 4.8 million rubles.

It is necessary to take into account the possible unplanned expenses.

B) Operating costs will consist of:

• Salaries and transfers to social funds.
• Operating costs.
• Spending on repairs, hotel maintenance.
• Possible tax for the use of the land.

The salary of employees (manager and six to seven employees of the service personnel) will amount to 1.44 million rubles. in year.

Operating costs consist of payments for electricity, water and heat supply. This also includes the purchase of food and detergents, payment for communications, and so on. The operating cost will be 800 thousand - 1 million rubles. during the accounting period of the hotel operation.

C) Main sources of income:

• Income from renting rooms - 6 - 7 million rubles,
• Income from food and drinks 1.4 - 1.8 million rubles.

Additional sources of income:

• Billiards - 100-200 thousand rubles.

The total annual income of the hotel (hotel) will be: 7.7 - 9.5 million rubles

The project will pay off in 5 years, the profitability is 60%. Using discounting in determining the payback period, we can name the figure at 6 years.

The discount rate in a market economy depends on the percentage of the deposit on deposits, however, in practice, more often than not, increased values ​​are used, taking into account the unstable economy and investment risks.

Over time, the scope of hotel services can be significantly expanded by adding several innovations:

• Pool;
• Sauna;
• Summer cafe;
• Playground for children;
• Bowling;
• Massage room.

This example of a hotel business plan will help you open a mini hotel (hotel), as well as take out a bank loan for business. Good luck to you!

To carry out cleaning of the rooms, the maids at the hotel use:

cleaning equipment: Kaercher vacuum cleaners for cleaning dry and wet surfaces, a mop (mops), a bucket, a bag for dirty linen, a garbage bag, brushes, rubber gloves, household napkins;
cleaning materials (pantry 1): cleaning agents, detergents, disinfectants, agents for cleaning all types of surfaces, fat-dissolving agents, agents for processing plastic and wooden surfaces, deodorizing and neutralizing agents;
a device for washing windows with removable nozzles for washing and disinfection;
a set of accessories for personal use;
clean linen.

Cleaning standards:

depending on the type of cleaning (current daily, after check-out of residents and general), it takes from 10 to 40 minutes for a standard room of 16-20 sq.m. Since all types of cleaning are complementary, the calculation of the above time includes dry and wet wiping, vacuuming, and washing.

Complex cleaning of hotel premises includes:
1. Vacuum cleaning (vacuum cleaner) floors

with coating for extra shine and protection, vacuum cleaning and washing skirting boards, taking out trash, washing trash bins, inserting plastic bags, cleaning stubborn dirt from moisture-resistant walls, removing dust and dirt from furniture, polishing and applying a protective coating on wooden interior surfaces, cleaning of dust and dirt from office equipment and electrical household equipment, cleaning the legs of chairs, tables and chairs, vacuum cleaning (vacuum cleaner) of upholstered furniture, wet cleaning of mirrors and glass surfaces, cleaning of dust and dirt from window frames and window sills, vacuum cleaning (vacuum cleaner) and washing blinds with antistatic application, dust removal from cornices, vacuum cleaning (vacuum cleaner) and washing of lamps, polishing of stainless steel, copper and brass products.2. Complex cleaning of toilets, toilets and bathrooms:
washing sinks and toilets
cleaning tile surfaces
cleaning doors and doorways
polishing metal fittings
washing metal fittings
washing mirrors (removing oily film and removing static electricity)
washing trash cans
cleaning the floor

3. Complex cleaning of halls and corridors:
vacuum cleaning (vacuum cleaner) and washing the floor
vacuum cleaning and washing of skirting boards
emptying waste bins and placing them in their places
emptying and cleaning ashtrays
cleaning stubborn dirt from moisture-resistant walls
dust removal from switches, fire detectors, electrical outlets and fire extinguishers
cleaning of dust and dirt from doors and jambs.

4. Complex cleaning of stairs:
sweeping
washing corners
cleaning the walls adjacent to the stairs
washing stair partitions
cleaning dust and stains from railings
washing platforms and steps

5. Wet cleaning of carpets and carpets:
When performing this kind of work, we use special Kaercher vacuum cleaners, special carpet shampoos.
Before processing, carpets are vacuum cleaned (a special "turbo-brush" is used, thanks to which dirt is "knocked out" of carpets), if necessary, stubborn dirt and gum are removed from them. Before the cleaning process, a study is conducted to check the interaction of the chemicals with the structure of the carpet to avoid discoloration or degradation. The coverings are then cleaned using a low pressure irrigation system (1 to 3 atm), resulting in a fresh, dust-free environment. Wet cleaning of upholstered furniture, beds and chairs is carried out in the same way.

6. Washing windows

When washing windows, it is necessary to use special detergents to achieve perfect cleanliness, as well as special tools (squeegees / slides).

Bed linen turnover

The hotel's linen facilities are concentrated in linen closets, “clean” (room 1) and “dirty” (room 2). The total area of ​​the linen rooms in the hotel complies with the standards and is at least 6 sq. M. for 15 seats. According to the rules of painting, coating, equipment and lighting, the laundry room also has the required conditions.
For bed linen and towels, natural high-quality fabrics are used: cotton and terry.
Bed linen complies with the established standards of GOST and room category.
Linen sizes:
Duvet cover 220 * 150cm;
Bed sheet 220 * 150cm;
Pillowcase 70 * 70cm;
Bath towel 100 * 150cm;
Face towel 50 * 100 cm;
Bath mat 50 * 70 cm.
There is no linen with defects that cannot be used.
Bed linen is changed once every 3 days or more often, when guests leave or when it is heavily soiled, towels are changed every time during the current cleaning. Dirty linen is sent to the laundry-dry-cleaner, with which a service contract has been concluded.
Delivery of clean and removal of dirty linen is carried out as it accumulates, but at least once every three days, by the personnel and using the motor transport of the laundry company.

The amount of bed linen in circulation is calculated for the conditions of maximum hotel occupancy, i.e. for example, for 26 people (11 double and 4 single rooms) per day. There are:
Pillowcases 105 pcs. (4 pcs / person)
Duvet covers 105 pcs. (4 pcs / person)
Sheets 105 pcs. (4 pcs / person)
Bath towels 105 pcs. (4 pcs / person)
Face towels 105 pcs. (4 pcs / person)
Bath mats 105 pcs. (4 pcs / person)

Delivery of clean and cleaning of dirty linen is carried out by personnel on specially designed Bol carts (clean linen is placed on horizontal shelves, household waste and dirty linen in hinged nylon bags in the front and rear of the carts, respectively), which are stored in service room 3.

Sanitary and hygienic supplies comply with the regulated requirement of GOST R 50645-94. In the rooms, bathrooms for individual use, the change of sanitary and hygienic accessories is made as they are spent, or after each guest's departure.

Storage of sanitary and hygienic supplies is carried out in a special section of the sanitary unit for personnel.